Before contacting support
- Sign in and check My Account for completed purchases and download access.
- For payment issues, include the Ghalia AI order number and payment provider—never full card or bank details.
- For a product issue, include the product name, operating system or reader, and the exact error message.
- For login trouble, confirm you are using the email address used to create the account.
Security
Ghalia AI support will never ask for your password, full card number, or one-time banking code. Report suspicious messages to the support address.
Privacy requests
For access, deletion, or other privacy requests, use [email protected] and review the privacy policy.